Meet your hostYanique Grant - elevatecx
At the heart of every great business is one thing, how your customers feel when they interact with you.
Yanique Grant, Founder of ElevateCX, has spent over 16 years helping organizations transform the way they deliver service, connect with their customers, and ultimately grow their revenue through exceptional customer experience.
As a Customer Experience Consultant, Trainer, and Market Research Specialist, Yanique has worked with organizations across industries including banking, insurance, retail, and professional services guiding teams to move beyond basic customer service and into intentional, results-driven customer experience design.
She is also the host of the globally recognized podcast, Navigating the Customer Experience, where she has interviewed over 260 industry leaders, uncovering what truly drives loyalty, retention, and business growth.
🌟 What Makes Yanique DifferentYanique’s approach is simple, practical, and deeply human.
She believes that:
Customer experience is the sum total of satisfying the customer’s emotional and intellectual needs then adding value.
Through her work, she helps teams:
- Understand what customers really expect (and what frustrates them)
- Build consistent, repeatable service behaviors
- Strengthen emotional intelligence and communication
- Identify and fix hidden revenue leaks in the customer journey
Her sessions are not theory-heavy : they are real, fun, relatable, and immediately applicable.
Key Skills and Qualifications of Yanique Grant
With over 19 years of experience in customer experience training and development, Yanique Grant has honed her skills to drive measurable results for businesses.
Certified customer service trainer
Yanique is a Customer Service Trainer with a proven methodology that transforms teams through engaging, impactful training sessions.
Leveraging her deep knowledge, Yanique develops customized customer journey maps that enhance customer satisfaction and loyalty.
Utilizing comprehensive CSAT research, Yanique provides actionable insights that empower businesses to elevate their customer experience.
Yanique delivers tailored emotional intelligence training that equips teams with the skills to connect authentically with customers.
🎯 About the CX Edge Webinar Series
The CX Edge Webinar Series was designed for organizations and professionals who are ready to:
- Deliver consistently exceptional customer experiences
- Improve customer retention and loyalty
- Strengthen team performance and accountability
- Turn everyday interactions into revenue-generating opportunities
Each session focuses on practical strategies, real-world examples, and actionable tools that participants can implement immediately within their roles and organizations.
💡 What You Can Expect
When you attend a session with Yanique, you can expect:
- A warm, engaging, and interactive experience
- Clear, practical strategies you can apply right away
- Insight into what’s working right now in customer experience
- Tools to help you and your team stand out in your industry
Most importantly, you will leave with a renewed perspective on how small, intentional improvements in your customer experience can lead to big business results.
Schedule Your Complimentary Consultation for Enhanced Customer Experience
Join me for a no-obligation, 30-minute call where we can discuss tailored solutions for improving your customer journey. Together, let's explore how our proven training and research services can benefit your business.